The Challenge: Streamlining BAU Updates in a Regulated Environment
Background
A multinational insurance provider faced significant challenges in managing Business As Usual (BAU) application updates and Windows 11 Feature Releases. Operating in a heavily regulated industry, the company needed a solution that would allow them to adopt feature and security updates freely while maintaining compliance.
Initial Obstacles
"Our internal teams were overwhelmed by the demand for BAU application updates," the Company's IT Director explained. "We had to outsource our last major Windows 11 Feature Release, which was not a sustainable long-term solution."
The Solution: Camwood's Windows as a Service Management and Application Lifecycle Management
Why Camwood?
"Camwood's 25 years of expertise in Windows as a Service Management and Application Lifecycle Management, along with their understanding of regulatory requirements in the insurance sector, made them the ideal partner," the IT Director stated. "We needed a solution that could handle our BAU updates efficiently while ensuring compliance."
Comprehensive Managed Service Approach
Leveraging their FUSION Framework, Camwood proposed an ongoing Windows 11 Evergreen and Application Packaging Managed Service. "This approach promised to address our immediate needs and provide a long-term solution that aligns with our business goals," the IT Manager noted.
The Process: Implementing Efficient Update Management
Streamlined Update Workflow
Camwood established a robust process for handling application updates under strict Service Level Agreements (SLAs), showcasing their Application Lifecycle Management expertise. "Their ability to respond quickly to our update needs was crucial," the Operations Manager explained.
Quality Assurance and Warranty
All application packaging was protected by a warranty, ensuring quality and reliability as part of Camwood's comprehensive service offering. "This warranty gave us confidence in the stability of our updated applications," the IT Manager added.
The Results: Efficient and Compliant Update Management
Removal of Bottlenecks
Camwood successfully eliminated the bottlenecks in BAU updates. "We've seen a dramatic improvement in our ability to keep our applications up to date, demonstrating Camwood's 'Beyond Applications' approach," the IT Director revealed.
Rapid Response Times
Application updates are now dealt with under SLAs ranging from 2 hours to 5 days. "This quick turnaround has significantly improved our operational efficiency," the Project Lead noted.
Scale of Service
The service covers 5,000 users and 251 applications. "Camwood's ability to manage updates at this scale while maintaining quality is impressive," the Operations Director explained.
Looking Ahead: Enhanced Agility and Compliance
Empowered Feature Adoption
"We're now able to freely adopt feature and security updates, keeping us at the forefront of technology while maintaining regulatory compliance. Camwood's approach has truly transformed our IT operations," the IT Director shared.
Continuous Improvement
"With Camwood's ongoing Application Lifecycle Management and Windows as a Service Management, we're not just maintaining our applications; we're continuously evolving our IT capabilities to meet future challenges in the insurance sector," the IT Strategy Lead concluded.
Setting New Standards in Regulated IT Management
Through Camwood's Windows as a Service Management and Application Lifecycle Management, powered by their innovative FUSION Framework, this multinational insurance provider has achieved a balance between agility and compliance in their IT operations. The implementation of a responsive, warranty-backed update process for a large user base demonstrates Camwood's capability in managing critical IT services in regulated environments.
This successful engagement not only solved the immediate challenges of BAU updates but also positioned the company for sustained IT excellence in the competitive and heavily regulated insurance industry. By going beyond applications and providing a comprehensive, future-proof solution, Camwood has once again proven its expertise in driving innovation and operational excellence in complex IT landscapes.
