T:+44 (0)207 977 0999 | info@camwood.com |


Robotic Process Automation: changing the way we work

All professions involve repetitive, rule-based work, often with high volumes. These tasks can reduce employee satisfaction, customer satisfaction if SLAs are failed and lost potential business for the company.

Camwood’s Robotic Process Automation (RPA) offering uses software robots to automate these business processes, enabling staff to perform more rewarding, creative and value-add activities. Data extraction, service centres, sales, invoicing and payment processing are all prime candidates, but any business processes with repeatable, predictable interactions with IT applications can be improved by RPA.

Camwood’s Robotic Process Automation (RPA) offering uses software robots to automate these business processes, enabling staff to perform more rewarding, creative and value-add activities. Data extraction, service centres, sales, invoicing and payment processing are all prime candidates, but any business processes with repeatable, predictable interactions with IT applications can be improved by RPA.

Camwood Approach

Camwood’s approach to automation is designed around the agile SCRUM methodology.

Camwood will develop Enterprise Grade processes using an agile and iterative approach, with the aim of delivering a strong and fast customer ROI. Scoping is performed before each sprint, to allow the project to mould to changing business priorities and processes are developed and put into use as soon as possible, within your governance framework.

What processes are suitable to deploy with RPA?

While business operating models vary, certain departments or processes are generally ripe for automation. When assessing candidates, Camwood look for the following properties:

    • Repetitive – large volumes to maximise the return on Investment
    • Prone to error – due to human mistakes while performing the process
    • Rules based – logic-based decisions, which can be configured within the robot
    • Involve digital data – for the fastest possible transaction speed.
    • Also to reduce printing/scanning/archiving costs
    • Time critical and seasonal – to reduce the Impact of peaks and/or the cost of agency workers

“RPA technology mimics human behaviour, launching and navigating enterprise software using the application’s user interface, just like a human would, transferring data between systems, performing logic and generating outputs for reporting or communications. The RPA 'bots' perform at a much faster pace, more efficiently, without downtime.”

Benefits

RPA provides many benefits, with little disruption to the business due to the lack of system and process changes required. Many clients have realised the following benefits:

    • Increased employee satisfaction
    • Increased output per employee
    • Increased customer satisfaction / more competitive SLAs
    • 24×7 operating capability
    • Lower operational risks
    • Improved efficiencies, accuracy and quality
    • No need to replace existing IT systems
    • Scalability and flexibility

Technology

T:+44 (0)207 977 0999 | info@camwood.com |